Hostmaker’s pay-as-you-go Housekeeping Service is specially tailored for Airbnb hosts. Our fully trained housekeepers will do a full service clean of your flat (service times depends on the size of the flat), make the beds up in our linen, replenish amenities such as toilet roll (2 only!), shampoo and shower gel, tea, coffee and sugar. Trust us, when we are done with your home, your guests will give you a 5 star rating! When we clean a flat after a guest leaves, our housekeepers will try and provide a heads up on any obvious and substantial damages caused by the guest. That said, we can’t promise to report every mark, stain or scuff as it is unrealistic to provide a full inventory in the time allocated.
We are not domestic housekeeping service so we do not promise a set amount of time per service. In other words, when you book with us, you get a service (outlined above) but not a set number of hours of service. Our team will get your home guest ready and our focus is on presentation for guests - this means that within your service time, we will not provide deep cleaning. For various reasons including insurance, our housekeepers will not be able to help with the following items:
Yes we most certainly do! Our housekeepers will come equipped with basic surface cleaners - nothing fancy. If you want us to use special cleaning products for your flat, just pop a note when making a booking. But please do ensure that the cleaning products have no nasties in them!
You will need to provide a hoover, toilet brush, a bucket and a mop. Top tip - invest a good quality hoover as the cheaper varieties break or lose their suction very quickly. We recommend a Miele hoover if you have thick carpets and a Vileda mop. Our housekeepers will thank you for it!We will also need 1 set of keys if you are booking housekeeping service only and 2 sets if you are planning to book housekeeping and check in services. If we only have 1 set of keys and need to do housekeeping and check in on the same day, there may be an additional charge for transporting the keys
Afraid not, we supply linen with our housekeeping services only - so not only will you have hotel quality linen but your beds will all be made to a hotel standard too!
We do not offer a laundry service so we will not wash your sheets and towels. Clean linen is included in our housekeeping service.
Save your washing machine hassle! Each bed linen set includes 100% cotton, high quality sheets and towels for 2 guests: 1 flat sheet (can be a single, double, king or super king), 1 duvet cover, 4 pillow cases, 2 bath towels, 2 hand towels, 2 face towels, plus a hand towel and bath mat per bathroom and a kitchen tea towel.
Please feel free to add booking notes when you make your booking and our team will follow the requests and instructions when they are servicing your home. Do ensure that the instructions are precise and easy to understand and do not involve anything that is not included in our service offering (See section on Services).
A Check in service buys you 90 minutes of waiting time with one of our lovely welcome wizards. They will greet your guests, show them around the flat, provide any instructions that you have given to us about the property and also give them some great local tips! Please let us know these details by filling in this House Manual ahead of your guests’ arrival.
On the day of the check in, the welcome wizard will contact your guest via text to check whether the guest is on their way and is not lost! But before and after the check in, please do ensure that your guest knows that you are their point of contact and not the welcome wizard.
Our team will wait for up to 90 minutes for your guests to arrive from the time you book the check-in. We appreciate that travel plans can go awry, and we ask that you and your guest keep us updated if they will not arrive within the allocated 90 minutes. If your guest runs late, we will have to charge an additional £20 per hour of waiting time, if our check-in person is available. If your guest has not replied to our check-in team's texts and calls and is running late for 60 minutes, we will call and email you to notify you of the situation.
Please always book your check-ins for the time your guests will arrive. Our team always aim to arrive at least 15 - 30 minutes earlier than the check-in time in order to check the heating, wifi and general condition of the home. If you have the guests travel details, we generally recommend allowing at least 40 - 50 minutes from the scheduled flight landing time for guests to leave the airport, then allow the usual travel time from there.
No problem! Book your service for the first set of guests check out time, and we'll have the place turned around in no time.
We always recommend telling your guests a check out time if you have housekeeping booked in. If they have not left yet, we will contact you to let you know. Our team is happy to work around packed luggage, but if the guests possessions are all over the home, and the guests are not there to pack them away, we may not be able to service your home. We will always contact you if that is the case. If we cannot reach you, our team will wait for half an hour, if they still aren’t able to start they will leave. Please note, if you book AM or all-day flexibility, your service may be at 8am so it is important to ensure your guests have left or are warned they will need to let the housekeeper in to start the service.
Our standard service fees are as follows:
Number of Bedrooms
All Day Flex Price
AM Flex Price
PM Flex Price
You give us flexibility of schedule and we give you discounts - upto 15% off the full price! If you book a service to start at a fixed time on a given day, you will pay the Full Price indicated above. All Day Flex implies full day flexibility i.e. you make a booking for a particular day and then allow us to start our service anytime between 8am and 6pm on that day. AM Flex works well if you need your flat to be ready in the afternoon - our housekeeper will come to your home and start service anytime between 8am and 12pm. Similarly, the PM Flex means that your service will start anytime between 12pm and 6pm.
A Check in booked for anytime between 8am and 9pm will be charged £35. Check ins between 9pm and midnight will be charged £70. Check ins after midnight can be arranged upon request.
All services must be booked online at https://accounts.hostmaker.co/ and must be paid in advance. No bookings will be taken over email or phone other than Urgent Bookings (See below). You can book multiple services in one session, so go ahead and have fun. Remember that our calendar gets booked out pretty quickly during peak months time (Easter, Christmas and summer) and on peak days such as Friday. You can secure a slot by booking early.
When you make a booking on our website, you should get an automated confirmation email setting out the details of your booking. If you do not receive this email (oops!) please do get in touch with us at firstname.lastname@example.org - we can then investigate whether the booking has been held up due to technical issues or the payment not being received.
We would love to try and accommodate those unexpected bookings on Airbnb! If you want to book a service within the next 48 hours please email us at email@example.com and we will get back to you within 24 hours to confirm whether we can accommodate your service request.
Yes, of course - please email us at firstname.lastname@example.org and we will confirm the cancellation or amendment within 1 Business Day of receipt of your email. If you request for a booking to be amended less than 48 hours prior to the scheduled start time of the service, then you will be required to pay additional charges (which could be up to 100% of the service fee). Services cancelled less than 48 hours prior to the scheduled start of the service will not be refunded.
Yes, we do! However, our pay as you go services unfortunately can't be booked for the 24th, 25th, 26th December and 1st January.
There are a few options for getting us your keys, you can select which option you would like to do when you book online - most hosts drop the keys directly to our warehouse:
Hostmaker, Unit A-102,
The Biscuit Factory, 100 Drummond Road,
Bermondsey, SE16 4DG
Absolutely! Let us know the code when you book and our team can collect the key from the lockbox at the beginning and return them at the end of service. However, if you do have sets of keys which could be held by us permanently, this would be preferred as a backup to using the lockbox.
Two sets of keys are the minimum requirement if you wish to use our housekeeping and check-in services - there should also be 1 set of keys for your guests which remain in your home when guests check out.
Ideally, no. We find that everything runs a lot smoother if Hostmaker can retain 2 sets of your keys with your guest’s keys remaining in the home. We appreciate that this is sometimes not possible, if this is the case for you, please email email@example.com to discuss how we can coordinate your keys.
We can collect keys between 8am and 8pm for a collection fee - you can add this request to your booking when you book online.
Yes! Please give your concierge permission to release the keys to Hostmaker and we are happy to collect them at the beginning and end of services. We cannot guarantee which housekeeper will be coming to your home so please ensure the concierge is happy to release the keys to any of our team. However, if you do have sets of keys which could be held by us permanently, this would be preferred to using the concierge.