Questions?

What’s included in your Housekeeping Service?

What do your Housekeepers not do?

Do you provide cleaning products?

What do I need to provide?

Can I book linen on it's own?

Can you wash my sheets and towels?

What's included in the linen service?

Can I make special requests for the housekeeping?

What does a Check in service include?

Will the Welcome Wizard be a point of contact for my guests?

What if my guest is running late for check-in?

When should I book a check-in for?

Can you do back-to-back bookings?

What if my guests haven't checked out when your housekeeping team arrive?

What is the cost of housekeeping + linen service?

How does the flexible pricing work?

What are the charges for check ins?

How do I make a booking?

How do I know my booking is made?

I have a last minute Airbnb booking and I want to book your service - what do I do?

Can I amend or cancel an existing booking?

Do you serve on weekends and bank holidays?

How do I give you my keys?

Can you use my lockbox?

How many sets of keys do you need?

Will you give my guests your set of keys?

Can you collect my keys?

Can you collect keys from my concierge?

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